Privacy Policy
Effective Date: 6/25/2026
Last Updated: 6/25/2026
Third Wave Psychotherapy, PLLC ("Third Wave," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us through our website,www.3rdwavetherapy.com.
Information We Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Phone number
Information submitted through contact forms
Appointment inquiries
Employment applications
Newsletter sign-ups
We may also collect certain information automatically through website technologies, including:
IP address
Browser type
Device information
Website usage data
Cookies and analytics information
How We Use Information
Information collected through our website may be used to:
Respond to inquiries
Schedule consultations and appointments
Communicate regarding services
Deliver newsletters and educational content
Process payments
Evaluate employment applications
Improve website performance and user experience
Comply with legal and regulatory obligations
Third-Party Services
We may utilize trusted third-party service providers, including:
Squarespace
Stripe
Stan Store
Flodesk
TherapyNotes
Jane Software Inc.
Additional analytics and advertising tools may be used from time to time to improve website functionality, user experience and marketing efforts. We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.
Information We Collect From Third Parties
We may receive information about you from third-party service providers, referral sources, advertising platforms, analytics providers, payment processors, and other business partners in connection with operating our Website and providing our services.
Business Transfers
In the event of a merger, acquisition, reorganization, restructuring, sale of assets, or similar business transaction, information collected through the Website may be transferred as part of the transaction, subject to applicable legal requirements.
Website Communications
We welcome prospective clients, referral partners, and community members to contact us through our website.
Please note that website contact forms and email communications are not intended for emergency situations and should not be used to communicate urgent or time-sensitive clinical concerns. Messages may not be monitored outside of normal business hours.
Cookies and Tracking Technologies
Our Website may use cookies, analytics tools, and similar technologies to improve functionality, analyze Website performance, understand visitor behavior, and enhance user experience.
Users may adjust browser settings to refuse cookies; however, some Website features may not function properly if cookies are disabled.
Text Messaging (SMS) Program
If you opt in to receive text messages from us, the following applies in addition to the rest of this Privacy Policy:
Mobile opt-in and consent for text messaging are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data.
Customer data collected through our messaging program is not shared with third parties for promotional or marketing purposes. We do not transfer SMS or messaging data to any outside organization for any purpose, including marketing, except where required by law.
We maintain administrative, technical, and physical safeguards — including restricted access and staff privacy training — designed to protect your messaging data from unauthorized access or sharing.
Messaging Terms and Conditions:
Our messaging program consists of general, conversational messaging to answer questions and provide support to current and prospective clients.
You can cancel text messaging at any time by replying "STOP" or "CANCEL" to the number you received messages from. After you send "STOP" or "CANCEL," we will send one final confirmation message, and you will not receive further messages unless you opt in again.
If you have questions about the messaging program, reply "HELP" at any time, or contact us at hello@3rdwavetherapy.com or (919) 886-4052.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply to messages sent to and from us. Message frequency varies based on your communication needs. Contact your wireless provider with questions about your text or data plan.
HIPAA and Protected Health Information
Information submitted through this website may not be considered Protected Health Information (PHI) until a professional relationship has been established.
Once an individual becomes a client of Third Wave Psychotherapy, applicable health information is handled in accordance with HIPAA, applicable state laws, and our Notice of Privacy Practices.
Data Security
We utilize reasonable administrative, technical, and physical safeguards designed to protect information collected through our website. However, no electronic transmission or storage method can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended for independent use by children under the age of 13. Parents and legal guardians may submit information on behalf of minors when seeking services.
Legal Requirements
We may disclose information when required to do so by law, court order, subpoena, governmental request, regulatory requirement, or when we believe disclosure is necessary to protect the rights, safety, or property of Third Wave Psychotherapy, our clients, our employees, or others.
Service Area
Third Wave Psychotherapy primarily serves clients located in North Carolina through its physical office locations and telehealth services.
Certain clinicians may also provide telehealth services to clients located in additional states where they are appropriately licensed, credentialed, authorized through interstate compacts, or otherwise legally permitted to practice.
Availability of services varies by clinician and client location and is subject to applicable licensing laws and regulations.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Third Wave Psychotherapy, PLLC
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.